When you’re sending STEEM, Ripple, or XEM, there’s further information that you have to include likewise. More information on that can be found below.

This process requires up to 1 hour. The funds despatched for fixed-rate transactions will be refunded if a buyer sends the funds later than expected (15-20 minutes with regards to the enter currency) or if the amount been given from them differs significantly from what was indicated although creating the order. Remember to be conscious from the timeframe and the quantity.


Changelly contains a cellular application out there both equally for iOS and Android. The app enables buyers to exchange, get and sell cryptocurrencies within the palm in their fingers. Also, you are able to Call our support and Test your transaction history right inside the application.

I’ve been charged 2 times. Will you refund me? It’s been more than 10 business times, and I still didn’t receive the money back. What am i able to do? My transaction failed, and I never obtained a refund I am able to’t accessibility my wallet. What am i able to do? DeFi Swap



Remember to pay out close focus towards the network and currency protocol displayed on our platform, when you create a transaction.

Send the exact amount of funds on the delivered address and obtain copyright with your wallet within minutes. Changelly works with many trading platforms to ensure that page we are able to locate the best present on the market for you.

Any coin besides BTC sent to your BTC SegWit tackle (addresses that start out with three) can't be refunded.

My ID doc has expired, and I’m expecting a different one particular. What am i able to do? I’ve despatched a bank transfer, but the order remains pending. Why did my fiat transaction fall short?

Usually, The client stands to get rid of a substantial quantity of money. Be aware that negative-rate failures come about only in the case of floating rates. You'll be able to go through more about this within our Phrases of Use (while in the area talking about floating rates).

Changelly will not be a copyright wallet. We neither supply a wallet address nor shop your assets. To initiate your initial transaction, you should acquire a copyright wallet. The wallet will give you the tackle to which you’ll get your exchanged copyright.



Afterward, enter the tackle of one's digital wallet and look ahead to a tad. In several minutes, the exchanged coins will get there as part of your wallet.

Just in case a transaction was executed in the course of a tough fork, then There exists a prospect it will be accomplished about the outdated blockchain. Our team will have the capacity to observe the funds and refund them, but it really will choose a lot of time in most cases.


When your deposit isn’t enough to deal with the network costs to transfer the funds, there’s a high chance that you simply’ll reduce your deposit, and no coins will be exchanged.

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